Returns + Exchanges

 

Returns

1. We do not offer refunds on sale items, though we may offer a credit note on current designs upon inspection of the item on its return. This does not include earrings/pierced jewellery(see 3). No refunds or credit notes are offered on discontinued designs.

2. Custom made items are not returnable and sales are final once the job has been accepted. 

3. We are unable to accept returns of earrings/pierced jewellery under any circumstances so please be careful with your choice and do not hesitate to ask for more information about the desired item before making your purchase.

4. We do not give refunds simply because you have changed your mind. Please consider this prior to placing your order. Do not hesitate to contact us with any questions you might have about the product prior to purchasing it.

5. We are more than happy to repair earrings that are damaged in transit at no cost within 30 days of the purchase date. Any other repairs outside this time frame will incur a charge of $15.

CONDITIONS

If you are shipping a faulty item, a refund will be given upon inspection of the item and outgoing postage will be refunded. If you are returning an item for refund or repair, *the item MUST be returned in either the original packaging or in a hard case to prevent crushing whilst in the post. Items that are incorrectly packaged and subsequently crushed in postage cannot be replaced. Items that have clearly been worn and damaged either deliberately or by accident are not considered faulty and will not be accepted.

Jadewood Design reserves the right to refuse a return if the above criteria, is not met.

SHIP YOUR PACKAGE USING -- EXPRESS POSTAGE WITH SIGNATURE ON DELIVERY -- TO:
ATT: RETURNS
JADEWOOD DESIGN STUDIO
210 LAWNVILLE ROAD
BLACK MOUNTAIN
QUEENSLAND 4563
AUSTRALIA